Refund policy
- Send an email to info@shopartcoaster.com and we'll inform you on how to return your item.
- You have 14 days to notify us that you would like to return your item and an additional 14 days to send the item back for a refund/exchange.
- We don't offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.
- We don't refund the shipping cost of your order
- Only products returned in perfect condition and in their original packaging will be refunded.
- Refunds will be processed within 2 working days from when we have received your product. It can take up to 10 working days for the refund to show in your bank account.
- If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to info@shopartcoaster.com
- If you choose to return your item using normal untracked delivery then please ensure you ask for proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
Your order will be dispatched in 1-2 days, please be aware that there may be delays due to customs for international orders, so please only place an order if you can allow for possible shipping delays - thank you!
You can always contact us at info@shopartcoaster.com if you have any questions.